FAQs

Stick Figure dot Store – FAQs

How do I know my products have shipped?

You should get an email sharing that your email has been processed. Make sure that my email ryan@ryanfoland.com is not stuck in your spam folder. 

How long does it take to get my items?

The answer to this question has a few variables, including the specific product you purchase and where it is manufactured, where you live, and shipping options available. During this pandemic, you have to also understand that mail and parcel delivery can be delayed by a number of reasons that are outside anyone’s control. Therefore, products shipped during this pandemic may end up with longer-than-usual times to deliver. Typically customers will receive their products within two to three weeks of the order time. We are always striving to deliver the products as fast as possible with as much transparency as possible. Currently we are working on technology that will enable automatic updates for your purchases, including tracking links where you can see the progress of your stick figure items as they make it to your doorstep.

 

What charities do you support with my purchase?

There are three charities I support. Net profits of products sold on this site will be allocated evenly among three charities. The distributions will happen quarterly, and the total distribution will be made public quarterly on the site. 

I include a high-level overview of these organizations here, but encourage you to click through to the links provided so that you can get more information directly from the sources.  

Supporting underserved entrepreneurs through the Techstars Foundation

Techstars is a very well-known startup accelerator that focuses on innovation and entrepreneurial support. Their foundation is specifically designed to support underserved communities where entrepreneurs need extra help. Please learn more about the great work they do by visiting their site here: http://diversity.techstars.com/foundation 

Supporting the oceans

I have been fortunate to live and play by the ocean for the majority of my life. I am a sailor, surfer and beachgoer, with a high interest in seeing that work is done to protect, preserve and keep our oceans clean. The Surfrider Foundation is a grassroots organization dedicated to the protection and enjoyment of our world’s ocean, waves and beaches, for all people, through a powerful activist network. Please visit their website to learn more and consider supporting them directly as well. https://www.surfrider.org/mission 

Supporting mental health through Mental Health America

A healthy mind is important for all. An organization that works towards improving mental health through education and programming is important especially during these trying times where a pandemic has changed all of our lives dramatically. With the increase in stress and anxiety, it’s important that people have resources and educational tools to help them through the tough days. There are a lot of organizations that support mental health, and I chose Mental Health America because it is locally organized and has a long track record of providing support to communities across America. I encourage you to check out their site to learn more information and view their projects that are making an impact. https://www.mhanational.org/ 

 

How well do the masks protect against the spread of COVID-19?

No mask can protect you 100% from contracting COVID-19, but according to the Centers for Disease Control and Prevention (CDC), wearing a mask may prevent people who have the virus from spreading it to others. Homemade and store-bought cloth masks or gaiters are fine for the average person when out in public. However, if you are immune-compromised, you may want to seek additional protection (like wearing a face shield over a mask). 

I would also like to address the recent neck gaiter controversy. In one study conducted by Duke University, the study’s authors hypothesized that speaking while wearing neck gaiters could cause more small saliva droplets to expel through fabric and into the air. The study’s findings weren’t statistically significant. This New York Times article explains that wearing a face covering is better than wearing nothing, and that wearing a neck gaiter or ear loop mask combined with social distancing offers protection against the virus.

 

I need to cancel my order. What do I do?

We like to move quickly and as soon as an order is placed, it goes into production almost immediately. Therefore it is not possible for us to cancel your order once it is processed. We apologize for any inconvenience, but want to ensure that you pick the right mug, mask, or other item and make sure it’s what you want before you click the button to buy.

 

How do I get something made with a custom stick figure?

If you have an idea for a special project with custom stick figures, or if you want a mask or mug with custom stick figures on it, it’s as easy as sending me an email. You can contact me through the website via the contact form, or you can simply send an email via Ryan@ryanfoland.com.

 

How do I appear on one of Ryan’s podcasts?

I have two podcasts, so the first part of answering this question is determining which podcast sparks your interest. If you’re a professional speaker and want to share your tips, tricks and how you built your speaking business, then the World of Speakers podcast could be a great fit. To be considered as a guest, please send me an email with information about you as a speaker and any particular topics that you think my audience of professional speakers would appreciate.

If you are an entrepreneur who wants to tease out your core messaging, you might enjoy being a guest and sitting in the hot seat for the 3-1-3 Challenge podcast. To apply to appear on this podcast, simply fill out the application here: ryan.online/313me. If you do want to be challenged but not publicly on my podcast, I have an option for you, too. I offer the service of working you through my 3-1-3 method as a one-on-one Discovery process. Normally I charge $999 for this session, but with special pandemic pricing I’m offering this coaching session for only $313! If you’re interested you can learn more on my 3-1-3 page or on my speaker website: ryan.online/313

 

How do I hire Ryan to speak at my company?

Whether you are seeking a digital keynote speaker, or an instructor for a single or multi-day workshop, simply email me the details about the event. If you want to learn more about the specific topics and workshops I offer, feel free to visit my speaking website and then purchase the speaking package that fits your needs or email me for more information on pricing and topics.

 

Are there going to be any other products besides masks and mugs?

Though the initial launch offered Stick Figure Motivational Mugs and masks, I will release other projects. Some specialty items will only be offered for a limited time. Others may be seasonal, so make sure to check back often to see the latest items!

 

What’s with the .store domain?

These days you can get more creative than using a .com for your website. I chose to use a DOT store domain for the brand value, and simple recognition that my website is a store. If you want to learn more about .Store or .Line extensions, you can visit ryan.online/dotonline.

 

I have a question that isn’t listed. How do I ask? 

Feel free to email me via ryan@ryanfoland.com and ask away!